Digital Support Technician Level 3

Programme Overview

The Level 3 Digital Support Technician apprenticeship prepares individuals to provide first-line technical support and digital assistance across an organisation. Apprentices will develop the skills to resolve technical issues, support users with software and hardware queries, maintain digital systems, and assist with the implementation of new technology. In a school context, this role supports teachers, leadership staff and pupils with the day-to-day use of digital tools, MIS systems, devices, and classroom technology. The programme develops a broad understanding of digital systems and the ability to communicate technical solutions clearly to non-technical users.

What Your Staff Will Learn

• Provide first-line technical support to users, resolving hardware, software and network issues
• Maintain and update digital systems, ensuring they function correctly and securely
• Support the implementation and roll-out of new technology across the organisation
• Communicate technical solutions clearly and accessibly to users with varying levels of digital literacy
• Follow organisational procedures for data security, access control and device management
• Identify when to escalate technical issues to senior IT staff or specialist support
• Document technical processes, solutions and user guides to support the wider team
• Assist with the management of user accounts, software licences and digital assets

Entry Requirements

• 1
  Currently working in or moving into an IT support or digital assistance role
• 2
  English and maths at Level 2 required prior to End Point Assessment
• 3
  Be employed for a minimum of 16 hours per week in England
• 4
  Have the right to work in the UK
• 5
  Good communication skills and a helpful, solution-focused approach

Benefits for Your School