Information Communications Technician Level 3

Programme Overview

The Level 3 IT Solutions Technician apprenticeship develops individuals who can develop, implement, and maintain IT solutions that solve problems or improve existing functionality. The standard covers the whole solutions lifecycle including requirements gathering, solutions development, testing, implementation, and ongoing support. The role requires understanding of stakeholder and business needs, translating these into designs and solutions. Apprentices apply structured methodologies to gather and analyse requirements, liaise with stakeholders, and create logical designs evidencing how objectives can be met. They work as part of multi-disciplinary teams across the whole solutions lifecycle.

What Your Staff Will Learn

• Develop, implement, and maintain complete IT solutions including software, hardware, or a combination
• Apply a structured methodology to gather and analyse requirements from stakeholders
• Create concept and logical designs of solutions, evidencing how objectives are met
• Assist in the management of solutions or projects and understand the needs of the organisation
• Apply structured testing methodologies and work within change management processes
• Provide ongoing maintenance and support to users to ensure solutions continue to function
• Understand network configuration, cloud, network administration and monitoring tools
• Give technical advice and guidance on IT solutions and infrastructure

Entry Requirements

• 1
  Currently employed in a school or organisation in an IT support or technician role
• 2
  English and maths at Level 2 required prior to End Point Assessment
• 3
  Be employed for a minimum of 16 hours per week in England
• 4
  Have the right to work in the UK
• 5
  Individual employers set selection criteria — relevant experience or qualifications beneficial

Benefits for Your School